Garland Community Health Center

blssingss 7 years ago

This is sorriest excuse for a doctor's office. I am a person struggling with anxiety and I was blessed enough to get accepted into a college. It's a very drug free college so in order to take my anxiety medications with me, they requested that my primary care provider to fill out paperwork to basically approve me bringing my meds and get my much needed accommodations. I walked in 102° degree weather to drop off these papers at his office. Only to be told by the receptionist that it would take 7-10 BUSINESS DAYS for him to fill out the paperwork. Which upset me but I tried to be understanding. I was also told that since it had been a while since I saw him that he might want to see me before filling out the paperwork. I told the receptionist that was fine but I'd like to be notified if that was going to be the case since my work is strict and requests a weeks notice in advance for pto. 2 weeks go by and I haven't heard a peep. I call them and was pissed to find out that not only has the doctor not even touched the papers, but he wanted to see me. I was upset and asked why I wasn't contacted when I was very clear about the importance of these papers. The receptionist had the GAUL to b

Alvin Covington 7 years ago

I Took my daughter over the other day. I walked up to the window and the attendant ignored me for over 5 minutes. Then when she finally talk to me, she had me wait another couple of minutes. Then she told me to come back in 3 hours because they were booked. There was only one person in the lobby. The worst experience i ever had. No customer relation skills. Went to the one on Fine street. Excellent staff. DO NOT GO TO THIS ONE.

P Lo 7 years ago

THEY ONLY KNOW HOW TO MEDICALLY MANAGE A BIRTH. THEY ARE NOT SUPPORTIVE. My insurance changed in the middle of my pregnancy. I was over 20 weeks pregnant. They claimed that "all my medical records" were not transferred from Kaiser, so I had to redo most of my bloodwork! I expressed my wishes to have a natural childbirth, and my first doctor acted like she was all for it and super supportive. After several visits, I can tell that she was pushing her own agenda on me. One visit was so bad becase I took more than 10 mins of her time. She could not spare one more minute on my questions and concerns and left the room! I heard there was a midwife (Colleen Black). I thought she would be more supportive. She, too, at first was nice. Then as time passed, each visit became more and more poor. They made me feel like I was burden! The day came for me to give birth, and Dr. Johnson was on call. Well, he did not give a damn about my wishes for a natural birth. I went into the hospital at 8cm dilated. After only 2 hours, he wanted to pop my water or give me pitocin because I wasn't "progressing" fast enough. Eventuallly, I was pressured into allowing them to break my water. I had to fight and fig

Bethany Harlan 9 years ago

First of all, for this specific one, I have been rescheduled twice for the same appt & I don't appreciate it. When I got the reminder call from one of the staff members, she said "reason for my call is to tell you that the doctor will be out of the office". This is such an inconvenience for myself & for my mental health because of my anxiety & PPD (Post Partum Depression). I have been off my medication for some time now. These doctors don't want to do there job correctly.

Lou Vang 9 years ago

Been with them for quite a few years and I don't see any great customer service skills at all. Only depend who the hell you meet can be nice and generous. Very rude clerk especially on the phone. I called today to make an appointment and this lady who doesn't really want to verify her name correctly, purposely said it so fast that you don't even understand what the hell she said. Her tone of voice was mean and rude. She sound lazy and I don't know why clinica would hire people like this into their clinic. You guys definitely need to hire peole with excellent customer service skills who is very happy and pump up for the day.